Job Description

Posting Number

Internal Recruitment

Working Title

Anticipated Hiring Range

Work Schedule

Job Location

Department

About the Department

Essential Job Duties

• Manage a caseload of approximately 2,800 students utilizing a holistic approach to counseling and case management for students (and parents) which includes concepts of affordability, cost of education, financial awareness, campus resources, and payment options.
• Provide information about all student financial aid programs and program characteristics such as type of aid, funding source, amounts, interest rates, repayment requirements, application procedures and individual student eligibility requirements such as academic, financial, enrollment, etc.
• Calculate student award packages utilizing various software programs and federal, state, and university resources, including gift aid and self-help, while maintaining compliance with federal and state regulations and the internal policies and procedures of the university.
• Have direct contact with students and parents face-to-face, via phone or email, or within other communication platforms.
• Manage specific student financial aid program(s)/office function(s), for example, scholarships, study abroad, Satisfactory Academic Progress, athletics (list is not all-inclusive) as assigned.
• Exercise professional judgement in individual student situations.
• Provide outstanding customer service while demonstrating patience and understanding to students and parents who are seeking and/or receiving financial aid.
• Participate in an extensive outreach program requiring strong public speaking skills.
• Demonstrate a positive attitude, professional demeanor, and a willingness to adapt to change and take on new challenges.

Other Responsibilities

• Other duties as assigned.

Minimum Education and Experience

• Master’s degree or Bachelor’s Degree and a minimum of three years of relevant experience in administering scholarship and/or financial aid programs.

Other Required Qualifications

• Thorough understanding of federal, state, and institutional financial aid programs, policies, and procedures.
• Strong quantitative and analytical skills, organizational skills and attention to detail.
• Ability and professional knowledge sufficient to think critically, troubleshoot, validate and resolve complex matters.
• Ability to multi-task and work independently, but also function as a positive, productive and collegial member of a team.
• Exceptional communication skills, including the ability to explain complex concepts in clear and concise language and to speak publicly to large groups.
• Ability to navigate through electronic records to locate necessary information to assist students and complete appropriate processes.
• Mastery of Microsoft (Word, Excel, Powerpoint) and Google (Mail, Drive, Sheets) applications and strong basic computer skills.
• Present a positive image of the university and the office at all times.
• Ability to work occasionally during evenings and weekends.

Preferred Qualifications

Required License(s) or Certification(s)

Valid NC Driver's License required

Commercial Driver's License required

Job Open Date

Anticipated Close Date

Special Instructions to Applicants

Position Number

Position Type

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

Appointment

Mandatory Designation - Adverse Weather

Mandatory Designation - Emergency Events

Department ID

AA/EEO